1. Betacove Customer Satisfaction
January, 2021 Key Performance Measurements
Betacove is committed to Customer Satisfaction
Having work carried out out your home can be stressful at the best of times. Here at Betacove we tried to make the whole experience just a little bit better. We want to make sure that from your first contact with us through to the completion of your works, we will always do our best for you and put you first. We measure how we are doing using the Net Promotor Scoring system.
What Is Net Promoter System?
NPS stands for Net Promoter Score, it’s a customer satisfaction metric that helps us find out:
How satisfied consumers are with our services;
If they would see Betacove as their first call;
How likely customers are to recommend us to other customer.
This is a key pillar of our business.
PROMOTORS - DETRACTORS / TOTAL RESPONSES x 100 = NPS SCORE
What is a good NPS score?
Customer Satisfaction NPS Scores Explained
Generally speaking, a Net Promoter Score that is below 0 would be an indication that your business has a lot of issues to address.
A score between 0 and 30 is a good range to be in, however, there is still room for progress. If your NPS is higher than 30that would indicate that your company is doing great and has far more happy customers than unhappy ones.
An NPS over 70 means your customers love you and your company is generating a lot of positive word of mouth feedback and recommendations. The higher your NPS is, the more likely it is that your customer referrals will convert into new leads and more revenue for your company.
Do your best to keep your score above 0. Even though an NPS of -10 might be higher than others in your niche, finding yourself below zero might be discouraging and it should definitely ring a bell as to the provided customer experience.
Betacove Year to Date NPS Score 2021 7.2 EXCELLENT
Betacove Year 2020-21 Year to date NPS. Recorded from August 1st - to current date.
How did we do, would you recommend us to friends?
help us to get it right, why not feed in to our NPS scores here. Please tell us what we did well and what we could do better.